{"id":1229,"date":"2025-12-02T21:54:09","date_gmt":"2025-12-02T21:54:09","guid":{"rendered":"https:\/\/www.sapinfortin.com\/?page_id=1229"},"modified":"2025-12-02T21:56:46","modified_gmt":"2025-12-02T21:56:46","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/www.sapinfortin.com\/en\/shipping-and-returns\/","title":{"rendered":"Shipping and Returns"},"content":{"rendered":"<h3><b>SHIPPING<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">No shipping to PO boxes. No international shipping, we only ship to Canada. Please allow 10 to 14 days for your delivery.<\/span><\/p>\n<h3><b>Shipping to Canada (in CAD)<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Regular shipping is $9.99 for orders delivered within Canada, or free for orders of $50 or more. Taxes not included. Shipping costs will be automatically added to your order total before you proceed to online checkout, if applicable.<\/span><\/p>\n<h3><b>Delivery<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Summum Beaut\u00e9 International does not ship orders to P.O. boxes. Shipping charges vary according to the size and weight of the package, delivery time and final destination. Summum Beaut\u00e9 International does not collect duties and taxes.<\/span><\/p>\n<h3><b>Order Processing<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Summum Beaut\u00e9 International processes orders Monday to Friday. Orders are processed within 1 or 2 working days upon confirmation of order received. Please allow 10 to 14 working days for delivery. All orders placed on weekends are processed on the following working day. Summum Beaut\u00e9 International does not process orders during the Christmas holidays and other public holidays. Please add extra delivery time for orders placed on holidays. Please add one to two extra days for delivery to faraway regions.<\/span><\/p>\n<h3><b>Address Correction<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If the transport company has to correct the shipping address due to an incorrect address provided by the client, the transport company may apply a correction fee, and the client will be liable for it. This fee would be added to the original shipping cost. If the transport company returns the package to Summum Beaut\u00e9 International due to an incorrect address provided by the client, the client will be responsible for all the shipping costs incurred as well as a restocking fee if applicable.<\/span><\/p>\n<h3><b>Restocking Fees<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If the parcel is refused upon delivery, the client is responsible for the shipping costs (both ways) and a 15% restocking fee.<\/span><\/p>\n<h3><b>Taxes on Products<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Summum Beaut\u00e9 International is established in some Canadian provinces, where it has employees\/sales representatives and agents. For this reason, we must charge the respective taxes on all the orders placed by clients living in these provinces or states:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Quebec : GST(5%) et PST (9.975%)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ontario : HST (13%)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">New Brunswick, Newfoundland, Labrador : HST (13%)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Nova Scotia : HST (15%)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Nunavut : GST (5%)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Prince Edward Island : HST (14%)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">British Columbia : PST (5%)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Saskatchewan : GST (5%)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Manitoba : GST (5%)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Alberta : GST (5%)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Northwest Territories and Yukon: GST (5%)<\/span><\/li>\n<\/ol>\n<h3><b>RETURNS<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Please inspect your package upon delivery. If any of the products is damaged or with visible defects, please contact our Customer Service immediately. Summum Beaut\u00e9 International has to be informed by the client of damages and defects within three (3) days after receiving the order; the damages and defects reported after three (3) days will not be accepted for returns or exchanges.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Summum Beaut\u00e9 International will accept returns and exchanges for all products within thirty (30) days after the billing date (delivery charges excluded). The product must be unused and in its original state before it can be accepted for a refund. A copy of the invoice must accompany the returned product(s) in order to process the refund. The client is responsible for all shipping and handling costs for returning the parcel, as well as duties and\/or taxes for the orders. All the samples and gifts given away with the purchases must be returned unused. Summum Beaut\u00e9 International will not accept returns or exchanges on open or used products.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you want to return an unused\/unopened product, please contact our Customer Service for a Return Authorization Number. Please have on hand the original invoice and the reason you wish to return the product(s) so Summum Beaut\u00e9 International can process your refund as soon as possible. All return authorizations are valid for no more than fifteen (15) working days. Returned merchandise must be received by our Returns Department within these fifteen (15) days. Shipping and handling costs, as well as duties and\/or taxes for returned goods delivered abroad, are the sole responsibility of the client and will not be reimbursed by Summum Beaut\u00e9 International.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please contact our Customer Service at\u00a0commandes@summum.com\u00a0or at 450-678-3231 or at 1 800 361-3739, ext. 0.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please indicate the Return Authorization Number on the copy of the invoice. Send your product(s) as well as the copy of the invoice to:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">SUMMUM BEAUT\u00c9 INTERNATIONAL 632, 9e Rue Nord Thetford-Mines, Qu\u00e9bec G6G 5K1 CANADA<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please pack merchandise securely in its original shipping package. Send products via Canada Post, FedEx, UPS, DHL or any other transport company which insures products against loss and damages. Upon receiving and after inspecting the unopened\/unused products, if approved, Summum Beaut\u00e9 International will process your request. No refunds will be issued until the merchandise has been received by Summum Beaut\u00e9 International. Please allow up to fifteen (15) working days for processing your return once we have received it. Please allow a delay of two monthly billing cycles before the credit appears on your credit card statement.<\/span><\/p>\n<h3><b>Advice to avoid duties and\/or taxes on returned merchandise<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">To avoid double taxation and customs duties on returned merchandise, please mark your shipping label as &#8220;Returned Merchandise&#8221; and &#8220;No Commercial Value.&#8221; Also, please include a copy of the original delivery note on the outside of the original package. On the delivery note, circle the item(s) you are returning and adjust the total shipping amount to reflect the value of the returned item(s). Please also check with the shipping company for any other applicable conditions.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>SHIPPING No shipping to PO boxes. No international shipping, we only ship to Canada. Please allow 10 to 14 days for your delivery. Shipping to Canada (in CAD) Regular shipping&#8230;<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1229","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping and Returns - Sapin Fortin<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sapinfortin.com\/en\/shipping-and-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping and Returns - Sapin Fortin\" \/>\n<meta property=\"og:description\" content=\"SHIPPING No shipping to PO boxes. No international shipping, we only ship to Canada. 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