Shipping & Return Policy

Delivery

Deliveries are carried out with Dicom. All delivery outside Quebec will be carried out by Canada Post. The flat rate for delivery of a package in Canada is 10$ plus taxes.

The rate of delivery for a package in United States is CAD 25$.

For deliveries in Europe and around the world, please contact us to place your order with us and it will be happy to give you pricing for the delivery. Contact us at : info@sapinfortin.com

Return

Returns accepted up to 10 days after receipt of the goods. Returns cost will be paid by the seller only if the item is defective. In all other cases, returns cost are payable by the customer.

Please note that all our products are visually inspected before shipment. Please contact us if you have any questions about our products because the shipping cost for poorly chosen return items are the customer’s expense. We will be happy to advise you.

General conditions of sale

The company Sapin Fortin inc. (below the seller) is entered in the register of companies under the number 1143633882.

Its mailing address is 673 North 9th Street, Thetford Mines, Quebec, G6G 5K2, and e-mail address: info@sapinfortin.com

Any order under a product appearing in the online store site www.sapinfortin.com requires consultation and prior acceptance of these general sales conditions. The command validation click implies full acceptance of these. This click is the value of a digital signature.

Object

These general conditions are intended to define the rights and obligations of parties under the online sale of goods offered by the seller to the consumer.

Order confirmation

The contractual information will be confirmed by email to the address specified by the customer on the on line purchase orders.

Product information

Every effort has been made to ensure the accuracy of information presented on the seller site. Our prices are valid for the day.

Methods of delivery

The products are delivered to the address specified by the customer on the purchase order and only on geographic areas we serve. All products leave our warehouse in perfect condition. The customer must notify the factor (or carrier) the slightest trace of impact (Holes, traces of crushing, etc.) on the package and, if appropriate, refuse the package. A new product will then be sent without charge. The exchange of any product accepted as during delivery and having dents can not be supported.

Delivery error

The consumer must make to the seller, the same day of delivery or later than the first business day after delivery, any claim of error of delivery and / or non-compliance extras products on the purchase order. In case of error of delivery or exchange, any product for exchange or refund will be returned to the seller in all original packaging and in perfect condition, to the address of the seller. To be accepted, any return will be reported and have the consent of the seller. The shipping costs are the responsibility of the seller, except where it would prove that the product does not match the original declaration made by the consumer in the right of return.

Commitment to respect our products

The consumer is expressly informed that the seller is not the manufacturer of the products presented in the vendor's site and the seller assumes no liability for defective products. Therefore, in case of damage caused to a person or property by product defect, only the responsibility of the manufacturer could be sought by the consumer, on the basis of information on the packaging of the product.

Cooling-off-period (consumer rights)

The consumer has ten (10) days upon receipt of the product to return, at its expense, the product that do not suit him. All returned products must be reported in advance and returned to the address of the seller in its original packaging, complete and intact and in perfect condition for resale. Any product that has been damaged or whose original packaging has been damaged, will be refunded or returned or exchanged. This cooling-off-period is without penalty, except for return shipping costs. Assuming the exercise of the cooling-off-period, the consumer has the option of requesting either a refund of amounts paid, or exchange the product. In the case of an exchange, the return will be at the expense of consumers. In case of exercising the cooling-off-period, the seller will make every effort to refund the consumer within thirty (30) days.